How can I install the last firmware ?

This article explains how to install the last firmware on the Box.

Check to see whether a newer release of software is available on our official release software letter

If your Wattsense product is not updated, you must be aware of the following situations before updating :

• Update can take up to 30 minutes to complete
• Tower or Bridge must be powered ON
• GSM antenna plug in
• Verify that it is placed somewhere with good network 

To request an update, it is necessary to submit a request: Upgrade to the latest firmware

For the moment, users are not allowed to upgrade by themselves, to ensure protection against malicious tampering.

The installation process fails under the following conditions:

• If the product is power off during update
• If the network is poor

To determine when your update process is complete, you will be notified by e-mail.

If you have any problem with an update or need additional informations on upgrading, do not hesitate to look around for more articles or contact us by submitting a Technical Support request.