Checklist to debug your LoRaWAN Network – Wattsense Support Portal

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Here is the important checklist to follow if you have trouble to connect LoRaWAN equipment :

Verify AppEUI, DevEUI, and AppKey

The same AppEUI, DevEUI and AppKey stored in the end device should be provisioned onto the console.

If the values are incorrect, the Join procedure will fail.

DevEUI: Globally unique device identifier
JoinEUI (AppEUI): Application identifier
NwkKey (Application Key): Root key for deriving session keys

Repeat JOIN process

The join procedure is the process by which a LoRaWAN end device establishes secure communication with the network. Join process is specific to each Lorawan end device supplier. This information is available in the manufacturer technical documentation.

After adding the sensor in the console, its status is assigned to Waiting for pairing.

If you still have this symbol after the Join procedure, please repeat the procedure until you see a Paired symbol :

Appropriate Class Type

All LoRaWAN end-devices support Class A, although Class C could be included on your device.

If your device use a different class than Class A, you can specify it in the advanced section:

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Check Manufacturer and product reference used to communicate

Be sure to specify the correct sensor manufacturer and model. This information is very important because each sensor has its own data encoding system (codec / uplink-downlink encoding messages). A sensor will not work if it is not binded with the correct model.

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Verify Frequency

LoRaWAN uses a proprietary spread spectrum modulation, so the frequency must match with your device. The correct frequency allows to transmit the data correctly in the network :

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Sensor is paired but only SNR/RSSI/SF properties are available

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This probably means you will need to update your Box's firmware version (please contact Wattsense support). You can check your version in the console banner by clicking the information button.

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Sensor is paired but no data is available

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Investigations are necessary. Please contact Wattsense Support.

In case that you continue having problems to configured your LoraWAN end-device, please contact us : Wattsense Support