Missing Data? How to debug?

Are you encountering data loss or missing data with your Bridge or Tower? A good starting point is to follow these steps to comprehend and troubleshoot the problem:

Step 1: Verify the Box connectivity

For a Bridge: Ensure you have correctly interpreted the Bridge's status: Bridge connection status in the Wattsense console.

For a Tower: Confirm that the Tower is properly connected and all statuses are green in the user console.

If not:

Inspect the hardware to ensure the device is correctly powered and all LEDs are functioning as expected.

Step 2: Verify Protocol connectivity

Ensure you have consulted the dedicated tutorials for each protocol provided with our products. Following these guides will help you determine if the issue originates from there.

Link to the troubleshooting tutorials

Step 3: Contact Wattsense support Team

Should you find that data are still missing after all these investigations, please reach out to the Wattsense Support Team at support@wattsense.com, and we will respond promptly.