What happen if my Box or Hub lost network connection?

Wattsense always helps customers to get the best remote connectivity by monitoring and identifying issues at a very early stage. However disconnection sometimes takes place because the remote connection fades.

At Wattsense, our customers’ data delivery is a priority.

Our solution is designed to overcome such situations when the Box or the Hub (Remote Hub) can’t upload data to the server. There are mechanisms in place to retain data (100K measurements) during that blackout period and send the data to the server when communication is reestablished.

In case the disconnection is extended for more than a day and the device does not pick up the network, please follow this procedure:

1. Do not reboot or switch off the Box or the Hub
2. Contact your support representative at Wattsense by submitting a technical support request here

Step 1 is very important to avoid losing data.

Wattsense will get in touch with you right away and investigate the root cause.